Customers rate us 5.0/5 based on 118 reviews.

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FAQ's

How do I participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How can I earn points?

You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

What can I redeem my points for?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How do I check my points balance?

Your up-to-date points balance is always displayed in the top of this popup.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Do I have to enroll or register in individual promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

How long will it take for points to post to my account?

You should receive points in your account instantly once you complete a promotion!

Do my points expire?

Nope! Your points will never expire.

What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent £50 towards a 'spend £100, earn 500 points' promotion, and you decide to buy a £20 item, which bumps you up to £70. If you decide to return that item, your progress would also go back down to £50 – it's just like you hadn't bought the item in the first place.

How do I contact support if I have questions about my points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm very close to earning a reward. Can I buy extra points to get there?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What if I don't want to receive promotional emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

Are you newly natural?

The owner of the unique Curly/Afro/Dry or Damaged hair?
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★ Judge.me Reviews

What our customers say!

118 reviews
96%
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Definitely repurchasing!

Extremely good product, moisturises very well and isn't dry the next day like some products. Also a little goes a very long way and so it is fairly priced. I can see and feel it working with my natural hair texture, cleared out over 20 products and replaced with this one. It has good hold so is good for styling aswell

Amazing!!

I am so impressed with this product it doesn't leave behind any build up of product residue in my child's hair like other products. It de-tangles very well, has a non toxic non overpowering scent and I love the fact that it's natural. I've ordered two bottles so far and disposed of the other products I was using. After educating myself about edc's in black hair products switching ti this this was a no brainer and I can actually visually see that the product works along with my child's hair which is lighter and not so greasy. The product was shipped so quickly after ordering and the customer service has been outstanding. Thank you so much for all your hard work producing this product that has been designed with black hair health in mind. I've been recommending this product to my friends

Best detangler I have found

Such an effective detangler that brings my daughters girls back to life. Lightweight and not sticky like other products I have tried

Amazing keeps my hair so hydrated and curls in place

This is the best spray leave in I've ever used. Sal kindly gifted me one to try and I've bought 2 more since. Even my sister bought one. It really works well in our hair. I have long tailbone length thick 4a 3c hair and this light weight product is amazing. Along with the quench cream. Perfect formula. I'd love to one day see Root2tip on the store shelves!

LOVE LOVE LOVE!

I first came across this product in a glossy box a few years back and fell in love with it, so I had to come and get the full size. It makes my hair feel soooo soft, completely moistures it and is very easy to use. The spray nozzle is great and distributes a lot of product. Definitely a staple for my hair.