Returns Policy
Root2tip Eco Hair and Beauty Solutions Ltd
Returns Policy
14-Day Return Guarantee
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Our 14-Day Return Promise
| Return Criteria | Details |
|---|---|
| Time Limit | 14 days from delivery date |
| Product Condition | Unopened, unused, with tags and original packaging |
| Required Documentation | Receipt or proof of purchase |
| Return Shipping | We'll provide a return shipping label once approved |
| Refund Timeline | 10 business days after inspection and approval |
How to Start a Return
- Contact Us First:Via our online webchat.
- Get Authorisation: Wait for our return authorisation email
- Pack Securely: Use original packaging where possible
- Ship It Back: Use the label we provide
- Confirmation: We'll email you once received and inspected
Refunds
| Stage | Timeline | Details |
|---|---|---|
| Return Received | 1–2 days | Inspection and email confirmation |
| Approval | 2–3 days | Email notification sent |
| Refund Processing | Up to 10 days | Credit to original payment method |
| Bank Processing | Varies | Additional bank time may apply |
Partial refunds may apply for: Items not in original condition, missing parts, signs of use beyond inspection, or return shipping costs.
If your refund is delayed after 15 days: Check your bank account, contact your credit card company, then your bank — and if still unresolved, email info@root2tip.com.
Exchanges
| Type | Process | Timeline |
|---|---|---|
| Defective Items | We collect and send a replacement | 3–5 days |
| Different Size/Variant | Return item, place a new order | Return + order time |
Contact Us
For all returns and refund enquiries, please contact us at info@root2tip.com
We aim to respond within 24–48 hours (Monday to Friday, 9am–5pm GMT).